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Exchange and refund policy

K-roline understands the importance of your satisfaction as a customer of its art gallery. To ensure a worry-free shopping experience, K-roline has developed a transparent and fair exchange and refund policy. Please read the guidelines below carefully:

Exchanges:

• Condition of the artwork: K-roline only accepts exchanges for artworks in their original condition, undamaged and unaltered.
• Exchange period: You have 14 days from the receipt of your order to request an exchange.
• Exchange process: To initiate an exchange, contact K-roline by email at contact@k-roline.com , mentioning your order number and the reason for the exchange. K-roline will provide you with instructions for returning the artwork.
• Shipping costs: Return shipping costs are the responsibility of the customer, except in the case of an error on the part of K-roline.
• Replacement artwork: After receiving the returned artwork, you may choose a new artwork of the same value or receive a purchase credit.

Refunds:

• Refund conditions: Refunds are possible if the artwork is received damaged or in case of an error on the part of K-roline.
• Notification: You must notify K-roline of any damage or error within 7 days of receiving the artwork.
• Refund process: After confirmation of your request, K-roline will inform you of the procedure to return the artwork.
• Refund processing time: Once the artwork has been received and inspected, the refund will be issued within 14 days via the original payment method.

K-roline is committed to ensuring your satisfaction as a client of its art gallery. If you have any questions or concerns regarding the exchange and refund policy, please do not hesitate to contact K-roline. K-roline will be happy to assist you as soon as possible.

K-roline is delighted that you have chosen its website to acquire unique works of art. To ensure a smooth and secure delivery experience, please take note of the following information:

Delivery Times
Delivery times vary depending on your order's destination. Once your purchase is confirmed, please allow 30 business days for processing before shipment. Accurate delivery estimates will be provided during the checkout process.

Delivery Options
K-roline offers a Standard Delivery option, which is available for both domestic and international shipments. Delivery times vary depending on the destination.

Packaging and Protection
Each artwork is carefully packaged by K-roline to ensure its protection during shipping. K-roline uses special packaging and high-quality materials to guarantee that your order arrives in perfect condition.

Delivery Tracking
Once your order has been shipped, you will receive a tracking number by email, allowing you to track your package to its final destination.

Delivery Fees
Shipping costs are calculated based on the weight, size, and destination of your order. The exact cost will be displayed during the checkout process before payment.

International Delivery
K-roline ships worldwide. Please note that customs fees, taxes, and duties may apply according to the regulations in your country. These charges are the responsibility of the customer.

Customer Service
If you have any questions regarding the delivery of your order, please do not hesitate to contact K-roline customer service. K-roline is there to help you at any time.

K-roline thanks you for your trust and wishes you a pleasant shopping experience on its website.