Regard de foudre

Exchange and Refund Policy
K-roline understands the importance of your satisfaction as a client of her art gallery. To ensure a worry-free shopping experience, K-roline has developed a transparent and fair exchange and refund policy. Please carefully review the following guidelines:

Exchanges:

• Artwork Condition: K-roline accepts exchanges only for artworks in their original, undamaged, and unaltered condition.
• Exchange Period: You have 14 days from the receipt of your order to request an exchange.
• Exchange Process: To initiate an exchange, contact K-roline by email at contact@k-roline.com, mentioning your order number and the reason for the exchange. K-roline will provide instructions for returning the artwork.
• Shipping Fees: Return shipping costs are the customer’s responsibility, except in cases of error by K-roline.
• Replacement Artwork: After receiving the returned artwork, you may choose a new artwork of equal value or receive store credit.

Refunds:

• Refund Conditions: Refunds are available if the artwork is received damaged or in case of an error by K-roline.
• Notification: You must report any damage or error to K-roline within 7 days of receiving the artwork.
• Refund Process: Once your request is confirmed, K-roline will provide instructions for returning the artwork.
• Refund Timeline: After receiving and inspecting the returned artwork, the refund will be processed within 14 days via the original payment method.

K-roline is committed to ensuring your satisfaction as a client of her art gallery. If you have any questions or concerns about the exchange and refund policy, please do not hesitate to contact K-roline. She will be happy to assist you promptly.

K-roline is delighted that you have chosen her site to acquire unique works of art. To ensure a smooth and secure delivery experience, please review the following information :

Delivery Times:
Delivery times vary depending on the destination of your order. Once your purchase is confirmed, please allow up to 30 business days for processing before shipment. Precise delivery estimates will be provided during the checkout process.

Shipping Options:
K-roline offers a Standard Shipping option, available for both domestic and international orders. Delivery times vary by destination.

Packaging and Protection:
Each artwork is carefully packaged by K-roline to ensure its protection during transport. Special packaging and high-quality materials are used to guarantee your order arrives in perfect condition.

Delivery Tracking:
Once your order is shipped, you will receive a tracking number via email, allowing you to follow your package’s journey to its final destination.

Shipping Costs:
Shipping costs are calculated based on the weight, size, and destination of your order. Exact fees will be displayed during the checkout process before payment.

International Shipping:
K-roline ships worldwide. Please note that customs fees, taxes, and duties may apply based on your country’s regulations. These charges are the client’s responsibility.

Customer Service:
If you have questions about the delivery of your order, do not hesitate to contact K-roline’s customer service. K-roline is here to assist you at any time.

K-roline thanks you for your trust and wishes you a pleasant shopping experience on her site.